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Return and Refund policy

Return - 7 Days Return Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. Please note that Refund/ replacement for goods/ merchandise is subject to inspection and checking by Arpan General Trading LLC. Damages due to neglect, improper usage or application will not be covered under our Returns Policy. Some special rules for promotional offers may override "Arpan.ae's 7 Day Returns Policy."

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return, one of our logistic partner/team will call and pick up the product.

Yes. All Flower order, Flower based product and perishable products are non refundable

Once your return request has been placed with Customer Service, it usually takes about 7 Days to complete the return process.

The logistics person will be in charge of picking the product from the customer's end

Shipping charge/ Delivery Charge / Convenience Charge would not be included in the refund value of your order as this is a non-refundable charge.

Yes you can. by calling us on our helpline or by writing to us at info@arpan.ae

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.


Exchange - 14 Days Exchange Policy for non-perishable products only


Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can buy any product in exchange to your previous order. This is applicable only for products that are not custom made for the client

All Items except for flower based products and perishable items

You can exchange products from all categories. *conditions of the amount which will be more than the earlier product*

Yes (only at the time of exchange, if the product is of higher price.)

Once your exchange request has been placed with Customer Service, you cannot cancel the exchange.