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terms and conditions

INTRODUCTION

Welcome to www.arpan.ae (the "Website"). These terms and conditions ("Terms and Conditions") apply to the website, Arpan General Trading LLC and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The website reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the website with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the website following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

Flower is a perishable and seasonal product and hence delivery of you orders/ product / package is subject to availability of the flower. In case a particular flower is not available due to logistic or seasonality issues the same will be replaced by an alternative flower in the similar price range and the same will be delivered in lieu of your confirmed / subscribed order.

A “Convenience Charge” will be added to every delivery based on the location that is selected by the customer and the same is subject to change on a regular basis . The discretion the change lies with www.arpan.ae only. Please click on Convenience Charges to know the actual rates per delivery

USE OF THE SITE

You are either at least 18 years of age or are accessing the website under the supervision of a parent or legal guardian.We grant you a non-transferable and revocable license to use the website, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Certain services and related features that may be made available on the website may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the website is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The website shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email or by getting in-touch with the Arpan General Trading LLC team.

ADDITIONALLY THE USERS AGREE NOT TO :

Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on Arpan’s infrastructure; Interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website;

Bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website;

Do or take any action that may undermine the feedback or rating systems, such as displaying, importing or exporting feedback information of the Website or for using it for the purposes unrelated to Arpan;

Access or attempt to gain root access, use any manual, mechanical, electrical or electronic means, computer programs, exploits, hacker tools, or scripts, software or hardware tools, search engines either existing or that may be invented either directly, indirectly or through any contrivance to change, modify, post, violate, misuse, abuse, erase, hack, distort, slow down, configure any system, website, to work for them, or to cause denial of services to other users or on other computers or down the website or its user features;

Send, post, plant or distribute viruses or any other technologies that may harm Arpan General Trading LLC, or the interests or property of users; Copy, modify, or distribute content from the website and/or Arpan General Trading LLC copyrights and trademarks or other intellectual property; Harvest or otherwise collect information about other users, their details, or any information relating to any other user's passport details, email addresses, etc.

In the case of any unlawful, illegal or prohibited use, the user shall be liable for action under applicable laws including any claim for damages.

USER SUBMISSIONS

Anything that you submit to the website and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

ORDER ACCEPTANCE AND PRICING

Please note that there are cases when an order cannot be processed for various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. 

We are determined to provide the most accurate pricing information on the website to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Convenience Charges

The convenience charges of the Products and Subscriptions at your location : Click here

These charges are liable to change without prior notice. You will see the applicable convenience charges on the checkout page

Products Prices are subject to change during Festivals and Flower Shortage seasons

PAYMENT POLICY

We accept payments online using Visa and MasterCard credit/debit card in AED. You warrant that you are the cardholder for all online payments made using credit/debit cards, and that your identification (“Cardholder ID”) exactly matches that of the credit/debit card used to make your purchase. You further agree to promptly provide proof of such matching Cardholder ID upon request at any time within six months of your purchase. You understand that any violation of this policy may result in cancellation of your reservation(s), in your being denied access to the applicable travel products or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.Cardholder must retain a copy of transaction records and Merchant policies and rules.

INDEMNITY

The user agrees to indemnify and hold Arpan General Trading LLC , its officers, directors, agents, subsidiaries, joint venture partners and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of the breach of this User Terms & Conditions, or violation by the user of any law of any country or the rights of a third party.

INJUNCTION RELIEF:

The user acknowledges that a violation or any attempt thereof for any of the User Terms & Conditions shall cause irreparable damage to Arpan General Trading LLC, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. The User agrees that Arpan General Trading LLC shall be entitled to obtain an injunctive relief issued by any court of competent jurisdiction, restraining the violation or any attempt thereof of the terms and conditions by user, or its affiliates, partners, or agents. Arpan General Trading LLC shall be entitled to recover from the user all costs and expenses incurred by Arpan General Trading LLC in obtaining the injunction, including attorney's fees.

TRADEMARKS AND COPYRIGHTS

All intellectual property rights, whether registered or unregistered, in the website, information content on the website and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the website also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

ARBITRATION

Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Commercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the foregoing, the website reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

TERMINATION

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the website shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of www.arapn.ae (Arpan General Trading LLC) in operating the website, your sole and exclusive remedy is to discontinue using the website.

RETURN & REFUND POLICY 

Pls refer to Refund and Return Policy section

ARPAN DELIVERY TIME

We only take advance orders and any order placed on the website before 6 pm will be delivered as per Arpan Delivery time ( 4pm to 10pm ) on the requested/ subscribed delivery day.

GENERAL

Headings are for reference purposes only and do not limit the scope or extent of such section.

Arpan’s failure to act with respect to a breach by a user or users or others does not waive its rights to act with respect to any breach, subsequent or similar breaches. Arpan General Trading LLC reserves the right to take action as it may decide, or advised and or as directed by its clients.

Arpan General Trading LLC may assign this Agreement in its sole discretion.

Arpan General Trading LLC may at any time amend this Agreement/part thereof by posting the amended terms and conditions on the website. Except as stated elsewhere, all amended terms shall automatically be effective as at the time of accessing the website and using the services.

This Agreement sets forth the entire understanding and agreement between the user with Arpan General Trading LLC with respect to the subject matter hereof.

United Arab of Emirates is our country of domicil.

We will not trade with or provide any services to OFAC and sanctioned countries.